Patient Call
AI instantly answers incoming calls without hold times, greeting patients professionally.
AI-Powered
Phone Triage AI Agent
Our AI-powered solution handles incoming calls, assesses patient needs, and prioritizes urgent cases - allowing your staff to focus on delivering exceptional care.
How It Works
Streamlining patient calls with clinical intelligence
01
02
Clinical Assessment
Through natural conversation, the AI intelligently assesses symptoms and urgency.
03
Smart Routing
Urgent cases are flagged for immediate staff attention while routine matters are handled efficiently.
04
Documentation
Call details are automatically summarized and added to your EHR for seamless follow-up.
Key Features
Designed specifically for medical practice phone operations
Specialty-Specific Training
Our AI is trained across 56+ medical specialties to understand terminology and assess conditions accurately.
EHR Integration
Seamlessly connects with Epic, Athena, DrChrono and other leading EHR systems for comprehensive documentation.
Urgent Case Detection
Recognizes emergency situations and escalates them immediately to appropriate staff.
Multi-language Support
Communicates fluently in English and Spanish, with more languages coming soon.
Analytics Dashboard
Provides insights on call volumes, peak times, and common patient concerns to optimize operations.
HIPAA Compliant
SOC 2 Type II certified with end-to-end encryption and comprehensive security protocols.
Benefits for Your Practice
Transform your phone operations and enhance patient care
Staff Time Savings
Reduce front desk and nursing staff phone duties by up to 45%, allowing them to focus on in-office patients and higher-value tasks.
Improved Patient Experience
Eliminate hold times and provide immediate responses to patient calls, significantly enhancing satisfaction and engagement.
Better Triage Accuracy
Our clinically-trained AI ensures consistent, evidence-based assessments that properly prioritize truly urgent cases.
Operational Cost Reduction
Reduce staffing requirements for phone handling while simultaneously improving service quality and consistency.
Comprehensive Documentation
Automatic call summaries are created and integrated with your EHR, ensuring nothing falls through the cracks.
Practice Scalability
Handle increased call volumes without additional hiring, allowing your practice to grow efficiently.
45%
Reduction in staff time spent on phone duties
0
Hold time for patients
24/7
Availability for patient calls
Get Started
Initiate the integration of Lumi into your healthcare practice by contacting our team for a comprehensive overview and live demonstration. Tailor the setup to your operational needs with our support, ensuring a seamless and effective implementation for enhanced patient intake and care.
